隱私權政策

1.隱私權政策簡介

本隱私權政策說明樂覓互動科技股份有限公司 (「本公司」、「樂覓」、「我們」)如何處理、保護您於使用本公司之服務(「本服務」,見以下「涵蓋服務」之列表)時所提供之資訊,以及您可以如何存取、控管您的資訊。為尊重您的隱私權、保護您的個人資訊,我們將遵循以下基本原則:

(1)蒐集您的個人資訊時,我們會清楚指出目的。
(2)
個人資訊將被蒐集時,我們會事先通知您,以就個人資訊之蒐集、利用、揭露徵詢您的同意。
(3)我們僅會蒐集特定目的範圍內必要的個人資訊。
(4)
除非經您的同意或基於法律要求,否則我們僅會針對蒐集目的利用或揭露您的個人資訊,且所蒐集之資訊僅會於蒐集目的完成之所需期間內保留。
(5)
我們將盡力確保您個人資訊的精確性、完整性、和即時性。
(6)
我們將以適當的安全保護措施保護您的個人資訊。
(7)我們會盡力使處理個人資訊的政策與措施公開透明。
(8)
您隨時可以存取您的個人資訊並進行適當的修改。
(9)
我們重視你的隱私權,您可以隨時針對我們是否遵循上述原則與此隱私權政策提出意見。

 
2.本公司蒐集何種資訊?如何蒐集資訊?

為提供您使用本服務,我們將於必要範圍內取得您的資訊。我們所蒐集的資訊基本上有兩種:

(1)您提供的資訊

●用戶提供之個人資料與註冊資訊
為提供用戶流暢的服務體驗,並促進用戶間更良好的交流,用戶可能會被要求註冊​​​​​​​​​​​​​​​​用戶資訊,如電話號碼、電子郵件地址、郵遞區號或郵寄​​/貨運​​​地址或其他與本服務有關而得直接或間接識別用戶之個人資料。
●促銷活動
為進行問卷調查、抽獎與其他促銷活動,我們可能會要求您提供詳細資訊,如姓名、地址、電話號碼、​​​​​​​​​​​電子郵件地址、性別、生日,便於頒發獎品、寄送購買商品等。
●用戶聯絡資訊
當用戶透過線上詢問表單方式聯絡我們時,為檢查回報問題並提供適當回應,我們會蒐集用戶的資訊(包括電子郵件地址、裝置類型、作業系統類型等)以識別用戶。
●交易及付款資訊
為處理購物與支付服務的相關交易服務或付款程序,因應相關服務所生之交易資料、付款金額與方式、用戶的信用卡資訊可能會被取得。請注意,購物程序應由適當的付款機構完成,我們不會保留任何信用卡資訊。

(2)您使用本服務時,我們所取得的資訊

●您的內部 Loveme(平台) 用戶號碼
用於確認用戶身分、避免未經授權的用戶使用本服務,以及透過您的 Loveme(平台) 帳號連結本服務。
●Cookies
為向用戶提供最佳服務,並維護服務與使用安全,我們可能會使用 Cookies儲存用戶設定以記錄存取功能,並監控使用模式及數據。例如,我們可能會使用Google Analytics協助我們進行上述工作。您可以選擇停用Cookies,但同時您將無法使用本服務的部分功能。
●記錄
存取本服務時,可能會自動取得並儲存您的使用紀錄、IP 位址、瀏覽器類型、瀏覽器語言等存取記錄資訊。該資訊將用以分析您的用戶環境,以便我們提升本服務,並避免未經授權/盜用行為干擾本服務正常運作。
●裝置資訊
我們可能會不定時取得您的裝置資訊(如應用程式版本、作業系統版本、語言與國家設定、裝置型號)。此資訊將用於提昇本服務品質,並避免非法或不當使用。 

您得自行決定是否提供您的個人資訊予我們,然若您未提供這些資訊,您將無法使用本服務之部分功能。

 

3.本公司會如何利用蒐集到的資訊?

本公司以及其子公司與關係法人(「樂覓 關聯企業」)係基於下列目的利用所蒐集之資訊:

(1)為用戶提供平穩流暢的本服務。
(2)
認證您的身分。
(3)
避免未經授權使用/盜用或濫用本服務。
(4)
提昇或優化本服務。
(5)
為提供客戶支援,有效回應用戶的疑問與訴求。
(6)
進行用戶滿意度調查。
(7)
提供本服務等相關資訊,以及 樂覓 關聯企業與本公司合作夥伴的廣告或推廣促銷資訊。
(8)
評估我們放置於網路或其他媒體之廣告效益。
(9)
為提供或行銷服務、產品及優惠予您,包括但不限於本公司之特別活動及推廣促銷。
(10)
確認促銷活動得主、頒發獎品、寄送購買商品與類似物品。
(11)
累積本服務相關的匿名統計資料。
(12)
用於本服務相關的未來發展。
(13)
處理購物、支付服務的相關客訴。
(14)
告知您其他服務相關重要資訊,於必要時與您聯絡。
(15)
遵守相關法律與法定義務。

4.本公司是否分享蒐集到的資訊?

除本隱私權政策(必要時亦包括其他相關隱私權政策與附錄)另有規定者外,未經您的同意,我們不會向第三人提供您的資訊。但若是我們本於善意認為係依據相關法律之要求或許可,或為保護本公司權利及財產而進行抗辯,則不在此限。

5.本公司是否與其他服務供應商合作?

本公司可能不定期與服務供應商合作,協助我們為您提供最佳服務。

在與其他服務供應商建立合作關係前,我們會確保服務供應商將依此隱私權政策與相關法律處理您的資訊。

6.如何存取我的資訊或更正我的資訊?

本公司盡力協助您以最輕鬆的方式控管您的資訊。您可以隨時確認或修改您的註冊資訊。

若無法直接於應用程式上確認,您可以隨時寄送書面意見要求本公司確認、更正、刪除其他本公司持有的個人資料 。

認證您的身分後,本公司將依相關法律於合理期限內回應您的要求。

7.用戶創建內容:關於您上傳的資訊

使用本服務時,您可選擇與其他用戶交換資訊(如個人檔案名稱、圖片及評論)。

請注意,其他用戶可以讀取、蒐集或利用該資訊,若您選擇與其他用戶交換資訊,本公司概不負責。

8.本公司如何確保本服務的安全性?

我們會持續努力盡可能確保本服務的安全性。

為前述工作進行,若本公司發現服務條款受到侵害、有受侵害之虞,或用戶間發生紛爭,我們的員工將可能會存取您提供的資訊。

9.個人資訊會保存多久?

除法律上要求或允許保留較長期間者外,本公司將於達成此隱私權政策所定目的之所需期間內保留您的個人資訊。

10.個人資訊會儲存在何處?

為提供本服務,本公司將透過位於世界各國安全的伺服器處理並儲存資訊。

若持續使用本服務,表示您同意本公司將您的個人資訊移轉出您所在的國家。

11.涵蓋服務

本隱私權政策適用於下列服務:

- 樂覓 調查團

- Loveme bot

- Loveme (平台)

- 樂覓 API技術檢定

- 其他本公司所指定的服務

 

12.是否有意見?是否有疑問?

若對我們的隱私權政策或處理個人資訊的方式有疑問,請寄送電子郵件或實體信件給我們:

樂覓互動科技股份有限公司

收件人:隱私權政策相關

105台灣台北市松山區復興南路一段27號8樓 

privacy_service@lovemetw.com

 

13.隱私權政策修改相關說明

我們將可能不定時修改隱私權政策,以因應本服務與相關法律規範之變更。此隱私權政策之發布日為2019年07月01日,最近一次更新的日期則為2019年07月01日。若隱私權政策有重大變更,我們將透過應用程式及/或其他方式通知您。您可以隨時透過應用程式及本公司官網查看我們的隱私權政策。如您繼續使用本服務,將視為您已同意本公司對於隱私權政策之修改。

 

14.語言

本隱私權政策以中文版及英文版作成。如有任何歧異時,應以中文版為準。

 

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Privacy Policy

1.Privacy Policy Introduction

Love Me I.T. Inc. (“Love Me”,”we”or”us”) protects information you provided while using our service (“Services,”list of services provided below), and your right to save and make changes to your personal information. As your privacy is very important to us, we are obligated to follow these principles:

(1)State intention for collecting your information.

(2)Receive consent for storing and use of information.

(3)Collect information only when necessary.

(4)Unless under your consent or legal purposes, we will only use and hold your information for the period of the activity or service.

(5)Provide accurate and complete personal information, and make appropriate changes when required.

(6)Provide a secure system for storing your information.

(7)Provide a transparent policy measure for personal information.

(8)Upload and make changes to your personal information at any time.

(9) We welcome questions or comments about our principles and privacy policy.

2.What kind of information do we collect? How do we collect information?

As a service provider, we are alleged to collect information about you.

Two of the main information we collect:

(1)The information you provide us

In order to increase the quality of our service and establish a better relationship with our users, we might ask you to provide personal information; telephone number, e-mail address, home address, and any other personalized information in concern with the service whether directly or indirectly.

  • Events

For surveys, contest and other promotions, we might ask you to provide your name, address, telephone number, e-mail address, gender, and birthday dates for awards and delivery use.

  • Users contact information

For users enquiries through our website, it is required for us to collect details to generate a proper response. The information we collect (e-mail address, device, software, etc.) is used to identify the user.

  • Transaction and Payment information

For us to process any transaction of goods or service, we might be required to gather necessary information including transaction details, price of good or service, method of payment, and credit card details.

Be advised. All our payment is processed through an authorized transaction agency. Love Me I.T. does not store your credit card details.

(2)Information we collect

  • Users Loveme (platform) account and password

We use this to verify your identity, avoid any unauthorized users from using our services through your account.

Cookies

For us to enhance your online experience and maintain a safe environment while using our service, we might use Cookies to store and record user settings, monitor usage, and collect data.

E.g., We might use Google Analytics to assist us on the tasks stated above.

You can disable Cookies through your settings but it might refrain you from using some of our services.

  • Record

We may automatically store your record, IP address, browser type, language setting and other habits while using our service. This is used to analyze user environment to provide a better user experience and prevent unauthorized or fraudulent behavior to interfere with our service operation.

  • Device Identifier

We may track your device details at any time (i.e. software version, operating system version, location and language setting, and model of device).

This information is used to enhance user experience and prevent unlawful and improper use

Users have the authority to choose whether to provide us with your personal information. If you do not wish to provide this information, you may be refrained from using some of our services.

3.How do we use the information

Love Me I.T. Inc., subsidiary company, and partners (associate partners) may use the information collected to:

(1)Provide an optimal services experience.

(2)Identify the user.

(3)Prevent unauthorized, fraud, and potential illegal activates.

(4)Enhance and upgrade of our service.

(5)Provide customer support and precise response to user’s questions and requests.

(6)User satisfaction survey.

(7)Provide information about Love Me I.T., subsidiary company and partner’s services, advertisement and promotion.

(8)Analysis advertisement effectiveness on our website or other media outlets.

(9)Provide marketing service and product promotion not limited to the company’s special and promotional events.

(10)Ensure promotional or contest winner, issue award, and delivery of goods and products.

(11)Collect and analyze anonymous data related to the service.

(12)Services and related development.

(13)Handle transaction and payment complaints.

(14)Inform important information related to other services. Contact users only when necessary.

(15)Obliged to the law and regulations.

 

4.Information Sharing and Disclosure

Unless specified by the Privacy Policy (or other privacy policy and appendix only when necessary) or regulations, Love Me I.T. not disclosure your information to a third party unless we receive your consent.

 

This does not cover if we share your information with law enforcement agencies or engage to protect the rights and property owned by the company.

5.Does Love Me I.T. Inc. collaborate with other service provides.

Love Me I.T. preform business with other service providers on a non-scheduled basis, in order for our users to have an optimal experience.

 

Before we work with other service providers, we make sure that they stand by the same Privacy Policy and confinement of the law when handling your information.

6.How do I upload or make changes to my personal information?

Love Me I.T. is here to assist you with managing your information. You can review and makes amendments to your registration information at any time.

 

If you cannot access your information on our application, you may send a letter to verify, change, or delete any information that the company holds.

After confirming you details, Love Me I.T. will process your request within the confinement of the law and a reasonable working period.

7.User content: Information you have uploaded

You may choose to share your information with others (files, pictures, or reviews).

 

Be advised. Other users may read, store and use the information you have shared. Love Me I.T. will not take responsibility if you choose to share contents with others.

8.How do we keep our service secure?

If we discover any threats on our service, victims, or disputes between users, the company may store information of concern or provided by the user.

 

We are taking appropriate measures and continuing to update our security system.

9.How long will Love Me I.T. Inc. store my personal information?

We will only store your information for as long as the stated activities stated. We may store your information longer if you have provided consent or for other legal purposes.

10.Where do we protect your personal information?

In order to provide our service, we store your information on services that has been dedicated as safe across the globe.

If you proceed to use this service, we will take this as consent for transferring your personal information globally.

11.Coverage

Our Privacy Policy covers

  • Love Me Investigators
  • Love Me (platform)
  • Love Me API technical verification
  • Other services specified by the company

12.Questions, Comments, and Suggestions

For any questions or comments about this policy, please do not hesitate to send an e-mail or letter to:

Love Me I.T Inc.

Privacy Policy Team

8F., No. 27, Sec. 1, Fuxing S. Rd., Songshan Dist., Taipei City 105, Taiwan (R.O.C.)

privacy_service@lovemetw.com

13.Updates & Effective Date

From time to time, we may update this Privacy Policy to conform to our service or legal guidelines. This Privacy Policy is issued and updated on July 1st 2019. If there are major changes to the Policy, we will notify you through our application or other contact methods. We encourage you to review our policy periodically through our application or website. If you proceed to use this service, we will take this as consent to our Privacy Policy.

14.Language

This privacy policy is presented in both Chinese and English. If there are any ambiguities, please refer to the Chinese version.

 

 © 2018 樂覓互動科技股份有限公司